Terms agreed, not sold as a tier.
Monitoring, maintenance, asset services, and the professional services around them — scoped to your site, delivered by specialist partners under WAM's coordination, with what is covered agreed in writing rather than sold as a package.
What it covers.
Infrastructure, environmental, and capacity monitoring
Equipment health, power, temperature, and how much headroom is left — with every alert routed to someone whose job it is to act on it, not to a mailbox.
Remote hands and onsite support
Partner engineers on site or remote for the physical work — swaps, reseats, cabling changes, hardware and network faults — coordinated and recorded by WAM.
Preventive maintenance and break/fix
Maintenance on a schedule agreed for your site rather than on failure, and break/fix when something fails anyway, with the record kept either way.
IT asset inventory and decommissioning
A register that matches what is actually in the room, kept current through every change, and decommissioning that removes equipment from it properly rather than leaving ghosts.
Secure data destruction, disposal, and remarketing
Drives destroyed with certificates, equipment disposed of or remarketed where it still has value, and the paper trail to prove where every asset went.
Consulting, audits, capacity planning, and surveys
The professional services around all of the above: audits of what you have, capacity planning for what you will need, documentation that is missing, and technical surveys ahead of a project.
How we approach it.
Scoped per engagement, and written down
There is no standard tier. Hours, coverage, response, and what counts as in scope are agreed for your site and put in writing before support starts. It is a narrower promise than a glossy service level, and one that is actually kept.
Monitoring that someone acts on
An alert with no owner is noise. Every monitored condition has a route to a person: WAM triages and decides, partners are the hands, and the outcome is recorded against the asset it concerned.
Maintenance on a schedule, not on failure
Preventive maintenance is planned into the calendar with your operating windows, so the loop is entered on purpose more often than by an incident.
Assets tracked to the end
The register starts at commissioning and is kept current through every swap and change, until decommissioning removes the item and destruction or disposal is certified. Auditors and insurers ask for exactly this.
Who does what.
WAM scopes, designs, and leads; specialist delivery partners carry out the physical work to our design and under our project management. These are the stages that carry the weight on this pillar.
-
Commissioning and handover
Acceptance testing, cable certification, failover testing where it applies. You receive as-built documentation, labelling schedules and an asset register — handed over, not promised.
-
Support
Monitoring, preventive maintenance, break/fix and remote hands, delivered by partners under our coordination. What that covers — hours, response, scope — is agreed per engagement rather than offered as a standard tier.
Someone has to be watching.
Monitoring is only useful if an alert reaches a person who owns it. The scope says who that is, in writing, before anything goes wrong.
What you receive.
Handed over at commissioning, not promised for later.
- Support scope statementMonitoring configuration and escalation routesMaintenance scheduleIncident and maintenance recordsAsset register, kept currentDecommissioning and data-destruction certificatesAudit and capacity reports
Straight answers.
What are your response times?
There is no standard figure to quote, and we do not invent one for the website. Response, hours, and coverage are agreed in writing per engagement for your site, based on what it runs and what an outage costs you. Ask, and the answer will be specific to you.
Do you offer round-the-clock cover?
It can be agreed where a site needs it, through partner engineers under our coordination — but it is a scoping decision, not a default, and it is priced and written into the scope statement rather than assumed.
Who actually turns up on site?
Partner engineers, on site or remote, under WAM's coordination. WAM triages the alert, decides what is done, and records the outcome; the partner does the physical work. You deal with one point of contact throughout.
Can we take support without having done a build with you?
Yes. It starts with an audit and survey of what you have — the same assessment stage every engagement starts from — which becomes the asset register and the scope statement support is then written against.
How do you handle old drives and equipment?
Drives are destroyed to an agreed standard with a certificate per unit; equipment is disposed of or remarketed where it still has value; both are carried out by specialist partners and recorded against the asset register, so you can show where every item went.
Start with an audit.
Tell us what you run and what keeps breaking. A senior engineer replies within two business days.